How Emotional Intelligence can help to improve relationships in the workplace

+++ Best of Europolitan 1/2020 +++


Emotional Intelligence seems to be the new favorite proxy every recruiter is hunting for in their new talent prospects. But what does it mean and how can employees improve their Emotional Intelligence to positively influence relationships in their professional life? By comparing and applying several theories around Emotional Intelligence, ESB-Alumnus Daniel Braun (IMX 2017) aims to educate and pique interest around this topic. 


 The full version of this article is available in our member magazine Europolitan 1/2020 (login necessary).


Daniel works as Chief of Staff at the German startup WorkGenius in New York City. In less than three years the company has grown to 20 employees and continues to grow fast in their pursuit to shape the future of work.


Emotional Intelligence, short EI, is a term created by two researchers – Peter Salavoy and John Mayer – and popularized by Daniel Goleman in his book Emotional Intelligence in 1995. By definition, Emotional Intelligence is the ability to recognize, understand, and manage our own emotions and influence our emotions to others (Goleman, 1995). In other words, this means that when we’re aware of emotions, we can intentionally influence people positively or negatively through our behavior.


Emotional Intelligence to improve your Professional Relationships


Where can Emotional Intelligence be applied in the workplace? Every employee has daily social interactions – some more, some less – such as providing feedback, group work, resource expansion, deadline extensions, a sales call, you name it. By increasing your emotional quotient, short EQ, i.e. by working on the awareness of your own emotions as well as the empathy of the other person’s emotions, we will influence people positively and not only improve a particular relationship but ultimately change the outcome of social interactions in our favor. Most people, however, think that their EQ is set in stone and cannot be improved. This is why training mostly starts with creating awareness around the coachability of your EQ.


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